BBPSD Customer Service : CSFX Exam

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Benchmarking.
B) Contrasting services.
C) Comparing.
D) Standardising.

2. Customer information should be collected by a shop:

A) When the customer makes his first purchase.
B) The first time the customer comes into the shop.
C) Once you are aware that the customer is a regular shopper.
D) If a customer appears to be one who will return to the shop.

3. Organisations need to gather information from customers if:

A) All of the above.
B) They are likely to return again.
C) They are not likely to return again.
D) They are regular customers.

4. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) The local market.
B) Selling power.
C) Market segmentation.
D) Buying power.

5. When communicating with a customer by writing a letter you should:

A) Never sign the letter yourself.
B) Make the letter long and interesting.
C) None of the above.
D) Sign the letter yourself.

Solutions: