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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Connect the insured with their loss adjuster to discuss the claim
B) Review the policy wordings with the insured
C) Provide expected settlement values to the insured
D) Advise the insured to contact the ombudsperson

2. Jim owns a metal factory. Which question should Jim's broker ask to best understand the commercial occupancy of the company?

A) What does a typical day look like in your factory?
B) What is the total number of your staff?
C) How is your factory protected against fire?
D) Is your factory left unattended for long periods of time?

3. Which locale is an example of an attractive nuisance?

A) Elementary school
B) Residential pool
C) Public flower garden
D) Suburban street

4. Marsha, a broker, receives a call from a frustrated client regarding their increasing premium. How should she explain the increase to the client?

A) Premiums are determined by statistical predictions of past losses and they increase during a hard market.
B) Premiums are determined by statistical predictions of past losses and they increase during a soft market.
C) Premiums are determined by statistical predictions of future losses and they increase during a soft market.
D) Premiums are determined by statistical predictions of future losses and they increase during a hard market.

5. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Passive exchange
B) Active listening
C) Building rapport
D) Matching

Solutions: