Facebook Certified Community Manager : 600-101 Exam

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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Create a team page for official communications and encourage the admin team to use their personal profiles.
B) Highlight the leadership team with photos, announcements and by tagging them regularly.
C) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
D) Create an admin team profile for all team members to use when they make an official team action.

2. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
B) Enter a list of potentially offending keywords into the moderation tool
C) Make the team's Facebook Page an admin of the group
D) Create a joint moderation account with the name of the group

3. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Initiate a petition against the proposed closure and ask community members to circulate it widely
B) Monitor sentiment across digital channels within the organization's area of focus
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Invite the community to submit their success stories so they can be shared with the national committee

4. A well-known women's fashion brand has a significant online presence and a strong customer base in the 50-65 age group. To attract a younger demographic, the company contracts with a famous designer to launch a new line, which launches in one month.
Which two actions should the community manager take to increase brand awareness? (Choose 2)

A) Start new social media accounts to target the new demographic.
B) Comment on competitor posts so that their community learns about the new line.
C) Run targeted ads across all the platforms that the brand uses.
D) Ask community members to create a post and tag several friends.
E) Invite fashion influencers to promote the new line during a live launch.

5. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Reply to the member's comment and tag them in the rule post
C) Delete the member's comments and mute them for seven days
D) Remove the member from the group

Solutions: