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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Determination | 20% | - Performance bottleneck analysis - Connectivity and configuration issues - Error log analysis and diagnostics - Support tools and data collection |
| Midrange Storage Product Overview | 22% | - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM FlashSystem Family - IBM XIV Storage System - IBM SAN Volume Controller (SVC) |
| Management and Monitoring | 18% | - Alerting and event management - Firmware updates and software maintenance - IBM Storwize GUI/CLI and Hyper-Scale Manager - Performance monitoring and capacity planning |
| Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Virtualization, thin provisioning, Easy Tier - Copy services: FlashCopy, Metro Mirror, Global Mirror - RAID levels, storage pools, dynamic disk pools |
| Installation and Configuration | 20% | - Host connectivity and multi-pathing - License activation and feature enablement - Hardware installation and cabling - Initial setup and configuration |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. A customer needs to deploy many virtual servers without utilizing the ESX server.
Which standard functionality will help this customer if IBM Storwize products are used?
A) SMI-S
B) NDMP
C) VAAI
D) SNMP
2. Which IBM storage solution provides a powerful hardware platform with compression that can support the massive volumes of data created by today's demanding cloud and analytics applications?
A) IBM FlashSystem 840
B) IBM DCS3700
C) IBM Storwize V7000
D) IBM Storwize V3700
3. An existing IBM customer is required to reduce storage footprint in the data center due to decreasing budget for floor space. The customer has asked the IBM storage specialist for an option for a Fibre Channel connected storage system that will provide a large amount of a storage space in the smallest possible footprint.
Which storage system should the IBM specialist recommend?
A) IBM Storwize V7000
B) DCS3700
C) DCS3860
D) IBM Storwize V3700
4. A customer has been experiencing sporadic performance issues on its IBM Storwize
V7000 system. Analysis has shown that during peak workloads it is CPU constrained.
What can be done to alleviate the CPU contention?
A) Add a second I/O group
B) Add IBM Spectrum Control
C) Perform a Capacity Magic study
D) Implement Real-time Compression
5. A customer has a mission-critical application that requires the highest performance while providing redundancy.
Which RAID configuration should be utilized?
A) RAID 6
B) RAID 10
C) RAID 0
D) RAID 5
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |



