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ITIL ITIL-DSV Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV / ITL4SDSV / ITIL4DSV |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, Portuguese (Brazil), German, Italian, English, Japanese, Polish, Chinese, French |
| Passing Score: | 70% (28 out of 40) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Unlimited |
| Exam Price: | $611 - $650 USD (approximate voucher price) |
| Exam Format: | Multiple choice, Web-proctored online, Closed book |
| Related Certifications: | ITIL 4 Specialist Modules ITIL 4 Foundation ITIL 4 Managing Professional |
| Recommended Training: | AXELOS Official Training Providers PeopleCert Accredited Training Organizations |
| Exam Registration: | PeopleCert Registration |
| Sample Questions: |  |
| Exam Way: | Online web-proctored, 24/7 scheduling; no onsite option |
| Pre Condition: | ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812 |
ITIL ITIL-DSV Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Shaping Demand and Service Offerings | 15% | - Communicate value propositions - Define and package service offerings - Analyze and influence demand patterns |
| Driving Stakeholder Satisfaction | 3% | - Act on feedback and improve satisfaction - Measure satisfaction metrics |
| Onboarding and Offboarding Customers and Users | 10% | - Plan and execute onboarding processes - Manage offboarding and transition - Ensure continuity of service |
| Understanding Stakeholder Needs and Expectations | 18% | - Analyze stakeholder expectations and perceptions - Assess and prioritize stakeholder requirements - Identify and classify stakeholders |
| Building Stakeholder Relationships | 15% | - Apply relationship management practices - Establish trust and communication channels - Manage supplier and partner relationships |
| Co-Creating Value and User Experience | 7% | - Apply value co-creation principles - Integrate feedback into service improvement - Design and improve user experience |
| Customer Journey Design | 20% | - Design experience improvements - Map customer and user journeys - Identify touchpoints and pain points |
| Aligning Expectations and Agreements | 12% | - Monitor and report service performance - Define measurable service outcomes - Negotiate service level agreements |
Your ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Exam Questions, Answered
Yes — true gold fears no fire, and our materials welcome the test. The free demo is cut directly from the real ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) question bank, so you get a genuine preview of the content, plus a look at what the software version looks like after opening and how it is used. All demos at Pass4suresVCE are free of charge; download, examine, and decide about the ITIL-DSV exam package only when your questions are answered.
Registration is available through the official channels below:
Booking a realistic date — one that leaves room for several mock exam sessions — turns exam pressure into a structured countdown.
The ITIL-DSV exam requires 70% (28 out of 40) to pass, and registration costs $611 - $650 USD (approximate voucher price). Since the fee applies to every attempt, candidates who rehearse thoroughly with mock exams before booking tend to make the smarter investment.
According to the official outline, the ITIL-DSV exam covers weighted domains including:
- Building Stakeholder Relationships (15%)
- Driving Stakeholder Satisfaction (3%)
- Shaping Demand and Service Offerings (15%)
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) practice questions at Pass4suresVCE map onto these same objectives, so mock exam sessions in the software version exercise exactly the areas the real exam tests.
ITIL recommends the following training options:
Combine official courses with regular mock exams, and you cover both the knowledge side and the performance side of preparation.
The ITIL-DSV exam is the official test behind the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) certification from ITIL, and for many working professionals it ranks among the most essential exams of their career. It measures whether you can apply the published objectives in practical scenarios — which is precisely why rehearsing under realistic mock exam conditions, not just reading, makes such a difference to both confidence and results.
ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required
Practice tests mean a lot when an exam matters. The software version of the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) materials provides mock exams that let you accumulate real experience: each session builds familiarity with question flow and timing, which relieves stress, and at the same time increases your answering speed and the standardization of your responses. By the day of the real ITIL-DSV exam, you are not facing something new — you are repeating something practiced.
The ITIL-DSV exam includes 40 questions and allows 90 minutes minutes. That is limited time per question — mock exams under the same cap are the most direct way to build the pace you will need.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:
Which charging mechanism could cause the price of a service to change depending on the time of day?
- A. Cost
- B. Differential charging
- C. Cost plus
- D. Market price
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
Which TWO are possible checks for ensuring user entitlement before access to a service is provided?
1. Performing annual identity checks for all users
2. Confirming user identity when users contact the service desk team for support
3. Ensuring users receive training for services that require certification
4. Performing security checks when necessary to prove user identity
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.
What is this an example of?
- A. Role based access management
- B. Security restrictions
- C. User enabling requirements
- D. Multi-factor Authentication
Correct Answer: C 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A service provider has a hard time receiving user's feedback.
Which of the following is NOT an appropriate solution to improve the situation?
- A. Hand out rewards for feedback.
- B. Share the user's feedback on social media.
- C. Add social media channels to monitor and provide fast feedback.
- D. Respond to all feedback individually.
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?
- A. An e-learning course describing migration of service should be easily available to the users.
- B. The outcomes should be part of the service level agreement.
- C. The users should be marked as an important stakeholder in the stakeholder map.
- D. All changes should be assessed and prioritized.
Correct Answer: A 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
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