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EXIN ITIL Foundation (V4) Sample Questions:

1. What is included in the purpose of the 'release management' practice?

A) Ensuring information about services is available
B) Authorizing changes to proceed
C) Making new features available for use
D) Moving new software to live environments

2. How does a service consumer contribute to the reduction of disk?

A) By managing server hardware
B) By managing staff availability
C) By paying for the service
D) By communicating constraints

3. Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

4. What should a release policy include?

A) The naming convention and expected frequency of each type of release
B) The process owner and process manager for each type of release
C) The roles and responsibilities for incident and problem resolution
D) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

5. Which are elements of the service value system?

A) Customer value, stakeholder value, organization
B) Outcomes, utility, warranty
C) Service provision, service consumption, service relationship management
D) Governance, service value chain, practices

Solutions: