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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
- Analyzing the importance of each element of service when planning and applying service improvements
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Training Course for the ITIL Practitioner Exam
If you are intending to engage a qualified trainer, ITIL extends preparation through the AXELOS’ ATOs. These are organizations that have been approved to provide official tutoring. One way that they do it is by the in-classroom program (physical or virtual) that runs for 1.5 days. In case you cannot manage to attend classes, you can select the distance learning path.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
Exam Info
ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement (CSI) | - Measurement and metrics
|
| Topic 2: Organizational Change Management | - Driving adoption of ITIL practices
|
| Topic 3: Practical ITIL application | - Applying ITIL guidance in real scenarios
|
| Topic 4: Communication and stakeholder management | - Effective communication planning
|
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