EXIN ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) : ITILSC-SOA日本語 Exam

Preparation Process

ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.

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Exam Topics

The professionals need to get acquainted with the subject areas that are covered in the ITIL ITILSC-SOA test in advance. For this purpose, they may download the exam blueprint from the certification webpage. The following are the highlights of the key domains:

• Considerations About Technology and Implementation

  The last domain checks the students’ comprehension of the tools of service management and how/where to use them in SOA for the process implementation. It also covers different tools, which support SOA.

• Service Catalog Management

  The next section focuses on the applicants’ knowledge of the principles, relationships, relations, and application of service catalog management for the efficacious management of SOA. It covers the service catalog as it relates to the technical service catalog, service portfolio, and business catalog, and how they are utilized for ensuring the quality of service in SOA.

• SOA Responsibilities & Roles

  This objective focuses on the knowledge, analysis, interpretation of the Service Offerings and Agreements roles and their usage for the efficacious administration of SOA.

• Working with Business Relationship

  The next part assesses the individuals’ knowledge of the relationships, techniques, principles, and application of the administration of the business relationships, covering Critical Success Factors and metrics related to the administration of the business relationships with the assistance of SOA.

• Financial Management for Information Technology Services

  As for this module, the professionals should possess a comprehension of the techniques, principles, relationships, and application of financial management for Information Technology services. These include the components and activities, operations as well as the role of financial management for Information Technology and their organizational structure.

• Working with a Service Portfolio

  This part covers the learners’ knowledge, analysis, and interpretation of service portfolio administration relationships, techniques, and principles as well as their usage for the efficacious administration of SOA. It includes concepts, activities, operations, methods, and roles.

• Supplier Management

  This section measures the candidates’ knowledge of supplier management relationships, principles, and techniques as well as their usage for the efficacious administration of SOA. In addition, it assesses their comprehension of supplier management activities and components, among others.

• Basics of SOA

  The first module requires that the specialists possess extensive knowledge of the core concepts and terms of SOA. These include the lifecycle in the Service Offerings and Agreements context, understanding of ROI & business cases, and the way requirements are recognized through the Service Offerings and Agreements processes.

• Demand Management

  The next topic covers one’s knowledge, analysis, and interpretation of demand administration techniques, principles, and relationships as well as their usage for the efficacious administration of SOA. It includes a comprehension of the concepts, roles, and operations as well as activities of demand administration processes. In addition, it covers an understanding of service portfolio interactions with the management of demand as well as Metrics and Critical Success Factors related to the management of demand in assistance for Service Offerings and Agreements.

• Working with a Service Level

  This subject area checks the examinees’ knowledge of the application, techniques, relationships, and principles of the administration of service level. It requires that the test takers understand the concepts, roles, activities, and operations of the administration of a service level as well as the interfaces with other processes.

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What Group Is ITILSC-SOA Designed for?

The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:

• Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
• Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
• Applicants reaching for ITIL Expert certificate;
• Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.

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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

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