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SAP Service Cloud Certification Exam Details:
| Schedule Exam | SAP Training |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Price | $550 (USD) |
| Passing Score | C_C4H510_04 - 63% |
| Reference Books | C4H440, C4H510 |
| Number of Questions | 80 |
| Level | Associate |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Duration | 180 mins |
| Exam Code | C_C4H510_04 |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Contracts and Case Management | <8% | - Case management processes - Service contract setup |
| User Management | 8%-12% | - Business roles and user setup - Data restrictions and access control - Notification process configuration |
| Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Service Business Process | 8%-12% | - Time recording and fulfillment - Work distribution rules - Service levels and categories - Service ticket lifecycle |
| Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Data Management | 8%-12% | - Mass data maintenance - Master data handling - Data migration templates |
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