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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following is not a crowd role?
Choose the correct answer.
A) Crowd Owner
B) Partner Admin/Manager
C) Service Customer
D) Partner Technician
2. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A) False
B) True
3. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Enhanced employee engagement
B) Improved marketing analytics
C) Predictability in implementation
D) Transparency throughout the implementation journey
E) Access to necessary information with ease
4. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) False
B) True
5. Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
A) False
B) True
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C,D,E | Question # 4 Answer: B | Question # 5 Answer: A |
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