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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Extensibility | 25% | - Extensibility options and best practices - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration - SAP Integration Suite |
| Topic 2: Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Topic 3: Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
| Topic 4: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Sales Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud |
| Topic 5: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 6: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which statement describes SAP One Domain Model?
- A. It is a domain model for classifying integration types to different domains.
- B. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- C. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- D. It is a common model for business objects that enables systems to speak the same language during data exchange.
Correct Answer: D 🗳️
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using workflow rule management
- B. Using knowledge base management
- C. Using work ticket management
- D. Using installed base management
Correct Answer: D 🗳️
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.
- A. RFC
- B. SOAP
- C. OData
- D. SLT
Correct Answer: B,C 🗳️
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
- A. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
- B. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
- C. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
- D. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
Correct Answer: A 🗳️
In which process are trading partner collaboration and contract negotiations executed?
- A. Design to Operate
- B. Source to Pay
- C. Lead to Cash
- D. Recruit to Retire
Correct Answer: B 🗳️
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