ATD The Certified Professional in Talent Development : CPTD Exam

A talent development team is developing advanced emergency medical technician training for seasoned firefighters. Why are hands-on activities so crucial to this type of training?

• A. These learners are provided opportunities to explain their gained knowledge and review case studies that guide problem-solving scenarios of real-life situations
• B. These learners are aware of the importance of achieving and maintaining their strict compliance-driven credentials and appreciate having opportunities to test their knowledge with oral assessments
• C. These learners are provided a written course assessment that evaluates their achievement of the learning objectives for this type of training
• D. These learners are exposed to real-life situations that not only require an extensive knowledge base of life-saving techniques, but also generate a strong sense of need and desire for achieving mastery of their practical skills

A TD professional at an online retail company is approached by one of the company ' s cloud services managers, who is concerned about the cloud services team ' s recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company ' s knowledge management system (KMS).
What should the TD professional do?

• A. Benchmark with other organizations to determine how they use their KMS.
• B. Recommend restructuring the content in the KMS, including its organization and presentation.
• C. Perform a root cause analysis of the work performance issue.
• D. Recommend replacing the existing KMS.
• E. Conduct interviews with current users to understand utilization behaviors.
• F. Survey team members to determine their understanding of how to utilize the KMS.
• G. Investigate barriers to team members accessing and using the KMS.
• H. Perform a mandatory retraining on the KMS.

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off.
A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

• A. Systems thinking
• B. Organizational change theory
• C. Complexity theory
• D. Six Sigma

While facilitating a training session focused on accessing a report from a point-of-sale system, a store manager who is acting as the trainer has omitted key details from the process. Which type of knowledge is represented in this scenario?

• A. Casual
• B. Systematic
• C. Procedural
• D. Contextual

An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Which action(s) should the TD manager take to further determine the cause of the errors?

• A. Design a new training program for new hires.
• B. Evaluate the individual who delivered the training for new hires.
• C. Verify that all new hires completed the training.
• D. Review the design of the training delivered to new hires.
• E. Perform side-by-side observations of the new hires.
• F. Review facilitation and delivery methods for the training of new hires.
• G. Interview the new hires ' managers.