Salesforce Design and Implement B2B Multi-Cloud Solutions : ARC-801 Exam

Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• A. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
• B. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• C. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• D. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.

Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

• A. Invoice capabilities in ERP to accommodate billing
• B. Pricing sync between CPQ and ERP
• C. Modifications required to ERP for integration purposes
• D. Product and Pricing structure setup in CPQ

Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

• A. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
• B. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
• C. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.
• D. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

• A. Advise the client that Revenue Cloud is the startingpoint.
• B. Advise the client to start with Experience Cloud.
• C. Select an AppExchange product focused on contract lifecycle management.
• D. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

• A. Apex Callouts, User Permissions Sets
• B. Third-party ETL, Profiles
• C. Salesforce Connect, User Profiles
• D. Salesforce Connect, User Permission Sets