Salesforce Certified Platform Strategy Designer : Plat-UX-102 Exam

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A) Deepening customer engagement
B) Reinvesting in existing products
C) Diversifying product offerings

2. A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A) Ideation
B) Prototyping
C) Journey mapping

3. Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?

A) Evaluate multiple AI vendors with commerce solutions that must be ethical.
B) Create a focus group among internal stakeholders to advocate consideration of bias.
C) Publish a publicly accessible set of ethical principles and guides

4. A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

A) Journey map
B) Service blueprint
C) Data dashboard

5. A financial technology company develops an app for wealth management firms and receives initial success upon launch.
Which metric should be used to measure the longevity of the product and long-term growth potential?

A) Customer retention rate
B) App sales over time
C) Annual app downloads

Solutions: