Salesforce Arch-301 Exam : Salesforce Certified B2B Solution Architect

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers

A) Opportunities and Opportunity Products from Sales Cloud
B) Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
C) Invoicing payment status sync between Salesforce Billing and ERP
D) Product and Revenue Schedules from Sales Cloud

2. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Customer Community
B) Sales Cloud, B2B Commerce, and Partner Relationship Management
C) Sales Cloud, Partner Relationship Management, and Einstein
D) Sales Cloud, Service Cloud, and Partner Relationship Management

3. Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two insync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.
Which two considerations should a Solution Architect keep in mind for the implementation?
Choose 2 answers

A) On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
B) For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
C) It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.
D) for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.

4. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
B) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
D) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

5. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A) Provide the field service team witha Sales Cloud license to view Order data.
B) Generate a new profile that grants access to the Order object and assign it to the field service users.
C) Generate a new permission set that grants access to the Order object andassign it to the field service users.
D) Provide the field service team with CPQ licenses to view Order data.

Solutions: