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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Service actions
B) Transfer of goods
C) Sustainability
D) Access to resources

2. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Basic relationship
B) Collaborative relationship
C) Partner relationship
D) Cooperative relationship

3. Which set correctly lists the components of the ITIL Value System (VS)?

A) Products, services, customers, suppliers, partners
B) Guiding principles, governance, value chain, management practices, continual improvement
C) Value streams, projects, releases, incidents, changes
D) Guiding principles, governance, discover, deliver

4. How does the 'information and technology' dimension support effective product and service management?

A) By defining workflows and activities required for product development
B) By defining organizational roles and responsibilities needed for product development
C) By managing relationships with external suppliers
D) By enabling the use of data, information, and technology required to deliver services

5. Which dimension of product and service management addresses data and technologies used in digital product and services?

A) Information and technology
B) Value streams and processes
C) Organizations and people
D) Partners and suppliers

Solutions: