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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) Availability in over 150 countries
C) Accidental Damage Protection
D) An HP technician onsite next business day

2. What is true about HP Standard Contractual Services?

A) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
D) The HP Standard Contractual Services are annual services for multiple products on one agreement.

3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Post Warranty Care Pack
B) HP Defective Media Retention
C) HP Refresh Services
D) HP Contractual Services
E) HP Maintenance Kit replacement

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) Purchasing an extended warranty
B) Hardware Refresh
C) Upgrading with HP Contract
D) HP Post-Warranty Care Pack

5. Which HP Care Pack Service response is sold most often?

A) Onsite services
B) Defective media retention
C) Next-business-day, onsite
D) Offsite services

Solutions: