In 2026, continuous refinement is what separates a question bank you can trust from one you cannot. The Microsoft Dynamics 365 Fundamentals (CRM) material on Pass4suresVCE is the product of sustained research and steady improvement, carried by the daily effort of every member of our staff.
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Exam Price: | USD 99 (may vary by region) |
| Exam Duration: | 60 minutes |
| Exam Format: | Drag and drop, Multiple response, Multiple choice, Case study |
| Passing Score: | 700 (out of 1000) |
| Available Languages: | Portuguese (Brazil), Spanish, Korean, French, Japanese, German, Chinese (Simplified), English, Italian |
| Real Exam Qty: | 40–60 |
| Certificate Validity Period: | Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply) |
| Related Certifications: | Microsoft Power Platform Fundamentals (PL-900) Microsoft Dynamics 365 Fundamentals (ERP) |
| Recommended Training: | Microsoft Learn - MB-910 Learning Path Dynamics 365 Fundamentals (CRM) Certification Prep |
| Exam Registration: | Microsoft Certification Exam Registration Pearson VUE Microsoft Exams |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE) |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/ |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
What MB-910 Candidates Want to Know
The Microsoft Dynamics 365 Fundamentals (CRM) questions are written and organized by senior experts and experienced specialists so that your study time concentrates on the most test-relevant knowledge. Instead of spreading your effort across endless coverage, you practice what the MB-910 exam actually weighs, which raises your learning efficiency session by session.
The real MB-910 exam gives you 60 minutes minutes for 40–60 questions. Rehearsing under the same conditions on the Pass4suresVCE engine builds the pacing you will rely on.
- Describe Dynamics 365 Customer Service capabilities ()
- Describe Dynamics 365 Sales capabilities ()
- Describe Dynamics 365 customer engagement apps ()
Let the weights decide where your hours go first.
Three versions cover different working lives. The PDF downloads for learning at any time. The PC test engine runs on unlimited computers, so you can study on screens at home and at the workplace. The online engine works on any electronic equipment, with no device limit and offline use supported, so practice never depends on your location.
The package contains 161 practice questions for the MB-910 exam, all verified by senior experts and organized for focused, efficient revision.
To pass MB-910 you need 700 (out of 1000), and the official exam fee is USD 99 (may vary by region). Fixing both figures early keeps your target concrete and your budget planned.
Microsoft Certification Exam Registration: register for MB-910
Pearson VUE Microsoft Exams: register for MB-910
Microsoft Learn - MB-910 Learning Path: Visit official page
Dynamics 365 Fundamentals (CRM) Certification Prep: Visit official page
No prerequisites required
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment.
You need to explain to the manager which features are available to meet the requirement. Which feature should you use?
- A. Microsoft Customer Voice
- B. Inspections
- C. Connected Field Service
- D. Scheduling
Correct Answer: B 🗳️
Explanation: Only visible for Pass4suresVCE members. You can sign-up / login (it's free).
A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized.
Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.
- A. bookmarks
- B. filters
- C. sorting
- D. tile rearranging
Correct Answer: A,D 🗳️
A salesperson creates a record in Dynamics 365 Sales for a potential customer. The salesperson is unable to find the record and knows the customers first name only.
You need to help the salesperson find the record.
Match each search type to its scenario.
Instructions: To answer, drag the appropriate search type from the column on the left to its scenario on the right. Each search type may be used once, more than once, or not at all. Each correct match is worth one point.
Correct Answer:
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.
Correct Answer:
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads
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