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NEW QUESTION 38
As well as leads, what is synchronized between SAP Marketing Cloud and SAP Sales Cloud?
- A. Campaigns
- B. Accounts
- C. Segmentation models
- D. Promotions
- E. Contacts
Answer: A,B,E
NEW QUESTION 39
Which stages of the Lead-to-Cash processes are handled by S4HANA?
- A. Customer Order, Contract Order Management, Fulfillment, Invoicing
- B. Indentified Contact, Lead, Opportunity, Quote, Customer Order
- C. Customer Order, Contract Order Management, Invoicing
- D. Unidentified to Indentified Contact, Lead, Opportunity, Quote, Customer Order
Answer: A
NEW QUESTION 40
True or false: Progressive profiling is when a customer starts out accessing your site anonymously and as trust grows, he/she starts providing more data about hinv/herself, like by creating a registered user
- A. True
- B. False
Answer: A
NEW QUESTION 41
Which cloud products are part of the SAP C4/HANA suite?
- A. Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, Service Cloud
- B. Marketing Cloud, Hybris Cloud, Customer Data Cloud, Sales Cloud, Service Cloud
- C. Marketing Cloud, Hybris, Customer Data Cloud, Sales Cloud, BRIM Cloud
- D. Marketing Cloud, Commerce Cloud, Customer Data Cloud, Sales Cloud, BRIM Cloud
Answer: A
NEW QUESTION 42
Where does a service field technician logs all of his actions like time of travel and materials used?
- A. On paper
- B. On the mobile App
- C. On paper and in the mobile app
- D. On SAP Service
Answer: B
NEW QUESTION 43
What does Qualtrics do together with SAP?
- A. It combines exploratory data with operational data
- B. It combines observed data with experience data
- C. It combines operational data with customer experience data
- D. It combines extensice data with operational data
Answer: C
NEW QUESTION 44
How can an interaction between a service technician and a customer become a new lead?
- A. When the service was good
- B. When the technician offers extra services
- C. When the customer fills out the satisfaction form with a recommendation for someone else to use the service
Answer: C
NEW QUESTION 45
What is X + O Data?
- A. Experience + Observation
- B. Expert + Operational
- C. Experience + Operational
- D. Expert + Observation
Answer: C
NEW QUESTION 46
Where in SAP Field Service Management can a Dispatcher log into in order to find a list of service calls and release them to field service technicians?
- A. Planning and Dispatching
- B. Dispatching
- C. Service and Dispatching
- D. Service
Answer: A
NEW QUESTION 47
What are examples of no touch customer experiences?
- A. call
- B. email
- C. chatbot
- D. push notification
Answer: C,D
NEW QUESTION 48
True or False: Upselling is the practice of encouraging customers to purchase a comparable higher-end product than the one in question, while cross-selling invites customers to buy related or complementary items.
- A. True
- B. False
Answer: A
NEW QUESTION 49
What are SAP Commerce Cloud Accelerators?
- A. They are standard processes created by SAP that you can choose to follow to accelerate sales
- B. They are ready to use Commerce solutions to kick start implementations and are tailored for specific industries and business models
- C. They are tips based on SAP Leonardo machine learning that suggest products to your customers based on their purchasing patterns, accelerating your sales
- D. They are containers that allow for developers to easily customize SAP Commerce Cloud based on an increasing customer demand for novelty and quick solutions
Answer: B
NEW QUESTION 50
What are the 3 real-time Analytics offered to measure Marketing success?
- A. Embedded Analytics (Ex. Campaign Success Reporting)
- B. Power Analytics (for custom analytics)
- C. Analytics Apps (Ex. Customer Journey Insight, Sentiment Engagement)
- D. Analytical Stories/ Dashboards (Ex. Marketing Executive Dashboard, Lead Dashboard)
Answer: A,C,D
NEW QUESTION 51
What is Customer Identity and Access Management (CIAM) made up of?
- A. SAP Customer Identity and SAP Customer Profile
- B. SAP CDC and SAP Customer Profile
- C. SAP CDC and SAP Roles Management
- D. SAP Customer Identity and SAP Roles Management
Answer: A
NEW QUESTION 52
What are examples of low touch customer experiences?
- A. email
- B. video chat
- C. SMS
- D. chat
- E. field service repair
- F. phone
Answer: A,B,C,D,F
NEW QUESTION 53
Define the stage: the Opportunity scores high and a sales person is assigned and qualifies the opportunity. The customer visits the web site and is guided to build a shopping cart and requests quote. (This process can also be fully self-service).
- A. Order-to-Cash
- B. Quote-to-Order
- C. Billing-to-Cash
- D. Opportunity-to-Quote/Cart
Answer: D
NEW QUESTION 54
What can be used for Terms of Service renewals?
- A. SAP CIAM
- B. SAP Customer Profile
- C. SAP Customer Consent
- D. SAP EPS
Answer: C
NEW QUESTION 55
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