[Dec-2023] Verified CIS-ITSM dumps Q&As - CIS-ITSM dumps with Correct Answers
The Best ServiceNow Certification Study Guide for the CIS-ITSM Exam
NEW QUESTION # 64
The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.
- A. True
- B. False
Answer: B
Explanation:
Explanation
CAB Required does not drive logic. Instead, the determination as to whether the CAB review is required is based on conditions set for each CAB definition.
NEW QUESTION # 65
What is the relationship between User table and Location table?
- A. One-to-many (one location can be assigned to many users)
- B. One-to-one
- C. Many-to-many
- D. One-to-many (one user can have many locations)
Answer: A
Explanation:
A user can have only one location, but the same location can be used for many users.
NEW QUESTION # 66
Script includes that has SNC in their names has paired script includes with the same name but without SNC.
- A. True
- B. False
Answer: A
NEW QUESTION # 67
If you modify base instance process, it will be skipped during upgrades.
- A. True
- B. False
Answer: A
NEW QUESTION # 68
What is the correct order of steps to follow when working with inbound change sets?
- A. Monitor, Deploy, Validate
- B. Validate, Deploy, Monitor
- C. Deploy, Monitor, Validate
- D. Deploy, Validate, Monitor
Answer: B
NEW QUESTION # 69
Change management uses the workflow engine by default to _____________. (Choose three.)
- A. Manage SLAs
- B. Manage approvals
- C. Send notifications
- D. Close related tasks
- E. Generate change tasks
Answer: A,B,E
NEW QUESTION # 70
Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?
- A. Configuration Item
- B. Issue
- C. Unknown Error
- D. Problem
Answer: D
NEW QUESTION # 71
Problem Management Investigation and Diagnosis activities include__________.
- A. Obtain Problem Manager Approval
- B. Implement a Change
- C. Conduct a Root Cause Analysis
- D. Prioritize and Categorize the Problem
Answer: C
Explanation:
NEW QUESTION # 72
Which of the following best describes CMDB?
- A. A centralized place for all IT service infrastructure components and their relationships.
- B. A centralized database for all services that are provided by the ITSM service catalogs.
- C. A content-centric database to manage knowledge bases.
- D. A centralized database table of all configurations and settings for the ITSM application.
Answer: A
NEW QUESTION # 73
The Knowledge [kb_knowledge] table is extended from _________ .
- A. Configuration Item [cmdb_ci]
- B. Knowledge Base [kb_knowledge_base]
- C. Task [task]
- D. No table; It is a Base Table
Answer: B
Explanation:
Explanation
Knowledge [kb_knowledge] is a base table; it does not extend another table
NEW QUESTION # 74
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these two fields. Which of the following approaches should be used to satisfy this requirement?
- A. Cart options are set using system properties and can not be changed for individual items.
- B. Write a catalog client script for the item and use g_form.setDisplay() to hide each field.
- C. Set both 'No Quantity' and 'Omit Price in Cart' to true on the catalog item.
- D. Set 'Use cart Layout ' to false on the Catalog Item and set both 'No Quantity' and 'Omit Price in Cart' to true.
Answer: D
NEW QUESTION # 75
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces?
(Choose four.)
- A. Lookup Select Box
- B. Container Start
- C. Label
- D. UI Page
- E. IP Address
- F. HTML
Answer: B,C,D,F
NEW QUESTION # 76
What is the name of namespace of the Service Catalog API?
- A. snc
- B. global
- C. now
- D. sn_sc
Answer: D
NEW QUESTION # 77
What are the primary record types in configuration management?
- A. Relationship Type and Configuration Item (CI)
- B. Asset Item (AI) and Relationship Type
- C. Asset Item (AI) and Configuration Item (CI)
- D. Business Service and Configuration Item (CI)
Answer: A
NEW QUESTION # 78
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
- A. Use Data Exporter to export the data each month.
- B. Configure the "Schedule Export" option under Data Export.
- C. Use Data Loader to export the data each month.
- D. Use the "Object Export" feature under Data Management.
Answer: B,C
NEW QUESTION # 79
Itil users don't have permission to move problems through their life cycles.
- A. True
- B. False
Answer: A
NEW QUESTION # 80
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
- A. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
- B. The Feature field on the article must be set to true.
- C. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
- D. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
Answer: D
NEW QUESTION # 81
What is a benefit of JavaScript remoting over Visualforce Remote Objects?
- A. Does not require any JavaScript code.
- B. Does not require any Apex code.
- C. Supports complex server-side application logic.
- D. Allows for specified re-render targets.
Answer: C
NEW QUESTION # 82
......
CIS-ITSM certification guide Q&A from Training Expert Pass4suresVCE: https://www.pass4suresvce.com/CIS-ITSM-pass4sure-vce-dumps.html
CIS-ITSM Certification Overview Latest CIS-ITSM PDF Dumps: https://drive.google.com/open?id=1tuSao_1AtKWLtj5aX5MiBiQRrAI8-JUx