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NEW QUESTION 162
Which of the following is NOT a feature provided by Knowledge Management OOTB?
- A. Integration with social networking platforms
- B. Subscribing to articles
- C. Article versioning
- D. Import from Microsoft Word
Answer: A
Explanation:
Explanation
Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.
NEW QUESTION 163
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Just Cls defined directly in cmdb_ci_computer
- B. Cls defined directly in cmdb_ci_computer and all child classes
- C. Cls defined directly in cmdb_ci_computer and all parent classes
Answer: B
NEW QUESTION 164
A company's support process dictates that any time a Case is closed with a Status of "Could not fix," an Engineering Review custom object record should be created and populated with information from the Case, the Contact, and any of the Products associated with the Case.
What is the correct way to automate this using an Apex trigger?
- A. An after upsert trigger that creates the Engineering Review record and inserts it.
- B. A before update trigger that creates the Engineering Review record and inserts it.
- C. An after update trigger that creates the Engineering Review record and inserts it.
- D. A before upsert trigger that creates the Engineering Review record and inserts it.
Answer: C
NEW QUESTION 165
Which of the following statements is true regarding operations that can be performed by nobody?
- A. Nobody can perform these operations except the admin and the knowledge admin.
- B. Nobody can perform these operations even the admin.
- C. Nobody can perform these operations except the admin and anyone specified by the admin.
- D. Nobody can perform these operations except the admin.
Answer: B
NEW QUESTION 166
How to see which record producers and catalog items are using a certain variable set?
- A. In the variable set, check the "Record Producers" related list.
- B. Check the Variable Sets Mapping table.
- C. None of the listed answers.
- D. In the variable set, check the "Included In" related list.
Answer: D
NEW QUESTION 167
Which of the following is NOT a valid option in the Type field in the Catalog Client Script form?
- A. onSubmit
- B. onClick
- C. onChange
- D. onLoad
Answer: B
NEW QUESTION 168
Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.
Which approach can be taken to meet this requirement?
- A. Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost.
- B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.
- C. Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field.
- D. Create a page layout for Closed Lost opportunities and make Reason Lost a required field.
Answer: B
NEW QUESTION 169
What is the purpose of the Knowledge check box in Incident form?
- A. If checked, it will create a draft knowledge article once the incident is resolved.
- B. If checked, it will append the text in the Resolution note to the work notes.
- C. If checked, it will create a draft knowledge article once the incident is closed.
- D. If checked, it means that this incident is of type Knowledge Article.
Answer: C
NEW QUESTION 170
On an incident, which of the following conditions will trigger the Reopen Count field value to be incremented?
- A. Update to an associated problem record
- B. Submission of an incident by the same Caller with an identical short description
- C. Assignment group changes from Service Desk to Software Group
- D. State changes from Resolved to On Hold
Answer: D
NEW QUESTION 171
Which of the following record types would you use in order to view company policies?
- A. Content Item
- B. Catalog Item
- C. Order Guide
- D. Record Producer
Answer: A
Explanation:
Explanation
Content Item can contain information or a link to a page so it is the best option to use when the content of the catalog item is static.
NEW QUESTION 172
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the number of duplicate configuration items
- B. Reduction in the number of incidents caused by changes
- C. Reduction in the time to fulfill requests
- D. Reduction in the time services are unavailable
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 173
For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?
- A. Cart options are set using system properties and cannot be changed for individual items.
- B. Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
- C. Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
- D. Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in
"Cart" to true.
Answer: D
NEW QUESTION 174
Which of the following is the goal of problem management?
- A. Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- B. Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
- C. Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
- D. Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
Answer: B
NEW QUESTION 175
Which plugin should be installed to enable creating known error articles from problems?
- A. com.snc.known_error.problem.madrid.knowledge
- B. com.snc.best_practice.problem.knowledge
- C. com.snc.best_practice.problem.madrid.knowledge
- D. com.snc.best_practice.knowledge
Answer: C
NEW QUESTION 176
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)
- A. cmbd_read
- B. itil
- C. itil_admin
- D. admin
Answer: B,C,D
NEW QUESTION 177
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the number of duplicate configuration items
- B. Reduction in the number of incidents caused by changes
- C. Reduction in the time to fulfill requests
- D. Reduction in the time services are unavailable
Answer: D
NEW QUESTION 178
The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)
- A. HTML templates are NOT available in sandboxes.
- B. The Deliverability Access Level setting is incorrect.
- C. The email addresses for the users are incorrect.
- D. Workflow emails only work in Full sandboxes.
Answer: B,C
NEW QUESTION 179
A company notices that their unit tests in a test class with many methods to create many records for prerequisite reference data are slow.
What can a developer to do address the issue?
- A. Move the prerequisite reference data setup to a static method in the test class and call that from each test method.
- B. Move the prerequisite reference data setup to a TestDataFactory and call that from each test method.
- C. Move the prerequisite reference data setup to the constructor for the test class.
- D. Move the prerequisite reference data setup to a @testSetup method in the test class.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 180
Best Practices for using service catalog categories include _____________.
- A. Create many unique Categories to help organize your Catalog.
- B. Create as few Categories as possible.
- C. Organize Categories in a way that your audience will understand.
- D. Use technical language that fulfillers will understand.
Answer: C
NEW QUESTION 181
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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